In certain situations, application files may become inconsistent or even corrupted due to missed updates or multiple installations.

TL;DR:

• If you can start IMA correctly and see the interface but think it isn't functioning as expected:
  Open the [Options Menu] >> click [App Doctor] and follow the instructions.
• If you have an issue with your license or server connection: uninstall it, delete all files in the working directory (Important Step), then reinstall it. For more information about this case, see the 3rd clause of the next case (Repair installation).

Before starting any step:

✔️ Make sure you have the latest version of IMA app. It's available at this link or via your account on your seller's website.

✔️Don't use a proxy when running any test - select the "System Proxy" option from the Proxy menu. This helps you find out whether your issue is related to the web engines or not.

• If your app crashes, follow this step-by-step guide to troubleshoot and resolve potential issues:

1. Delete cached data.
2. Update Google Chrome and Microsoft Edge.
3. Repair installation.
4. Repair / Reinstall .NET 8.
   

1- Delete cached data

(If you're already unable to start the application, ignore this step.)

- From the software's main window, click on the Options menu (kebab menu at the top-right corner).

- Click the "All Services" button under the "Resources" group.

- Close your application before following the next steps.

2- Update Google Chrome & MS Edge

• Open the Chrome browser.
• At the top right, select More (3-dots icon) >> Help menu >> About Google Chrome.

If you don't have the latest version, wait until it finishes updating.

• Relaunch Chrome.

Do the same with MS Edge:

• Click the kebab menu at the top-right corner >> Help and feedback menu >> About Microsoft Edge.
• Wait until it finishes updating, then relaunch Edge.

Open your file explorer and navigate to the working folder:
C:/Program Files/SoftGateway/InMillion Web Traffic

Delete the following files:

• chromedriver.exe
• msedgedriver.exe

Launch your application and execute the Default Job.

If something went wrong, continue to the next step:

3- Repair installation:

• On your keyboard, press the Windows key + R to open the Run dialog box.
• Type: appwiz.cpl then hit Enter.

• From this window, look for the application name (i.e. InMillion Web Traffic), right-click, then choose: Uninstall.

• When done, open your file explorer and navigate to the working folder:
  C:/Program Files/SoftGateway/InMillion Web Traffic

• Delete all files (it's an important step).
• Download the latest version of the application from your vendor's page or directly from our website.
• Unpack the installation package you just downloaded (unzip).
• Open the "Setup.exe" file and run the installation.
• Run the application and activate your license (Premium or Trial), then click Send and Activate.
• A success message should appear; click the OK button to close the application.
• Run it again and perform the first test job as shown below:

Type your website URL, then click the Send Now button. Just like that, nothing else.

If everything went well, you don't need to do anything else. Just continue enjoying our application 🙂 

If not, you may need to repair your .NET 8 installation.

4- Repair / Reinstall .NET 8:

To repair or reinstall your .NET 8 package:

• Go to this link on Microsoft.
• Scroll down until you see: .NET Desktop Runtime 8.x.xx

• Download & run the appropriate package for your system: Arm64, x64, or x86.

If you get a similar error for "Visual C++ Redistributable", download and install it from this link.
After you repair .NET 8, we recommend restarting your PC, then run the application again and try the test job as mentioned in the previous step. It should now work correctly.

For any further help, please open a support ticket.